American Airlines’ new CEO Robert Isom is aiming for one thing this summer: reliability.
The airline grew faster than its large competitors last year and occasionally passengers faced widespread disruptions, the result of routine challenges like weather as well as understaffing. Other carriers such as Southwest Airlines and Spirit Airlines faced similar issues that forced them to trim schedules.
Now Isom, who took the helm of the biggest U.S. carrier on March 31, said his priority is making sure passengers can count on American this summer and beyond.
“People really need to feel like they have control of their itineraries and we give them control by making sure they get to where they want to go on time. I just can’t be any more blunt about it than that,” Isom told pilots during a company town hall last week, which was reviewed by CNBC. “Other airlines are really struggling.”