Better Business Bureau serving Central East Texas (BBB) is issuing an alert about a Longview-based remodeling company. BBB has received 10 unaddressed complaints from consumers in Texas and Louisiana with the average loss of approximately $6,000. Consumers report that while the business begins work after receiving a deposit, the business fails to complete the project. Consumers also claim not to receive a response when attempts to contact the company are made.
PristinExteriors, owned by James Ryan and Heather Gaston, is and remodeling company which specializes in decorative concrete, decks, pergolas, fireplaces and pool decks. The company owners are also affiliated with Classy Crete, based in Allen, Texas, which has a similar complaint record.
PristineExteriors currently has an ‘F’ rating, which is the lowest rating on BBB’s scale.
“An increasing number of consumers have been making home improvements, Mechele Agbayani Mills, President and CEO of BBB Serving Central East Texas said, “It’s more important than ever to do your research before choosing a business, particularly when on big-ticket items or projects.”