Legal industry change is a business story more than a legal one. Legal is the tag-along in an epic business paradigm shift that is bigger than any individual, business function, profession, industry, or society. It is a tectonic change in how we live, work, and exchange goods and services. That process is called digital transformation.
To understand the changes unfolding in the legal industry, one must appreciate the digital transformation of business and its unswerving focus on customers. Legal change derives from the business digital imperative, is shaped by it, and involves legal’s alignment with business objectives and its integration with other business functions. The goal is to extract more enterprise and customer impact from the legal function.
Digital Transformation Is A Business Imperative—That Includes The Legal Function
Digital transformation has fundamentally altered business and its relationship with customers and society. It is a multidimensional, enterprise-wide, integrated re-imagination and ongoing change process designed to elevate the end-to-end customer experience. Customers are its focus, and their satisfaction is the principal goal of of an enterprise-wide reverse-engineering process.